Frequently Asked Questions

Find answers to common questions about MyTrueSoulMate verification process, trust scores, privacy settings, and more. Can't find what you're looking for? We're here to help.

Account & Registration

Verification Process

Trust Profile

Trust Score

Trust Share

Trust Connection

Privacy & Security

Technical Support

Still Have Questions?

Our support team is here to help you with any questions or concerns. We typically respond within 24 hours.

Email us at:

support@mytruesoulmate.com

Frequently Asked Questions

Account & Registration

How do I create an account on MyTrueSoulMate?

What information do I need to provide during registration?

Can I update my profile information after registration?

Verification Process

What documents are required for verification?

How long does the verification process take?

What happens if my verification is rejected?

Trust Profile

What is Trust Profile?

Which document required for Trust Profile ?

What will happen after my Trust Profile is verified ?

Why some details marked as Not Available although I already provided verification document ?

Trust Score

What is Trust Score

How is my trust score calculated?

Can I improve my trust score?

How often is my trust score updated?

Trust Share

What is Trust Share ?

How can I get potential partner's email id?

Can I add/remove potential partner's email id later ?

Trust Connection

What is Trust Connection ?

Why some details marked as Green and Red color icon

How can I get actual details as it showing only status of details shared ?

Privacy & Security

Is my personal information secure?

Who can see my trust score and information?

Can I delete my account and data?

Technical Support

I forgot my password. How can I reset it?

How to share document for verification ?

How do I share my trust score with someone?

Still Have Questions?